写信时要处处从对方的角度去考虑有什么需求，而不是从自身出发，语气上更尊重对方。
　　例如：
　　 "You earn 2 percent discount when you pay cash. We will send you the brochure next month. "

　　就比"We allow 2 percent discount for cash payment. We won't be able to send you the brochurethis month." 要好。
 
三、Completeness 完整
 
    一封商业信函应概况了各项必需的事项，如邀请信应说明时间、地点等，确忌寄出含糊不清的信件。
 
四、Clarity 清楚
 
    意思表达明确，要注意：
 
    （一）避免用词错误：
 
    例如：As to the steamers sailing from Hong Kong to San Francisco, we have bimonthly direct

services.
　
　此处bimonthly有歧义：可以是twice a month 或者once two month.故读信者就迷惑了，可以改写为：
 
    1.We have two direct sailings every month from Hong Kong to San Francisco.
    2.We have semimonthly direct sailing from Hong Kong to San Francisco.
    3.We have a direct sailing from Hong Kong to San Francisco.